Changes can be made before the warehouse has finished processing the order. If you change your mind, we recommend that you contact Customer Care immediately, who will check the status of your order.

However, you can request a return within 14 days of delivery of the order, for any reason. You can find more information in “Returns & Refunds” and “Terms & Conditions”.

The order confirmation email indicates the Tracking Number, a code that allows you to track delivery in real time on the courier's website.

If you have a My Account, you can track delivery directly from the “My Orders” section.

We ship to Albania, Austria, Belgium, Bulgaria, Cyprus, Croatia, Czech Republic, Denmark, Estonia, Finland, France, Germany, Great Britain, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden and Switzerland.

We cannot deliver to P.O. boxes or poste restante.

We also cannot deliver to the following areas: Campione d'Italia, Lake Lugano, Livigno, Azores, Madeira, French overseas territories, Channel Islands, Gibraltar, Canary Islands, Balearic Islands, Andorra, Ceuta, Melilla, Åland Islands, San Marino, Vatican City.

No, you do not need to be registered on our site to make purchases.

However, registration is fast, free, secure and gives you access to many benefits, including:

1. Track your orders and check your purchase history;
2. Easily manage your returns;
3. Save shipping information for a faster checkout;
4. Always keep your favourite items at hand on your wishlist.

If you haven’t already, create your account here.

Shipping usually takes 8 working days and costs 20 CHF for orders under 200 CHF. Shipping is free for orders over 200 CHF.

Items are delivered by courier from Monday to Friday during business hours. Shipping and delivery are not available on Saturdays, Sundays or public holidays.

Always choose an address where someone is available to receive the delivery. If you prefer to receive your order at your office or at a concierge, please also provide the name of the company or the name of the person receiving the order.

After the first delivery attempt, the courier will leave a notice with details of the collection point where your order will be deposited.

If you don't collect your order within a few days, it will be returned to our warehouse and you will be refunded.